In a complex business environment, communication plays a pivotal role in building the organizational structure. It is the real essence of organization. In exchanging the ideas, implementing the reforms and thoughts poor communication or ineffective communication creates a hurdle and do exist among the individuals. Some facts related with poor or ineffective communication are defined alongwith appropriate examples.
Difference in organizational culture also creates a hurdle in a way of communicating the thoughts in an appropriate manner. Like difference in regional and international languages, change in accent etc (L. Erven, 2008). The real world example is the call centre agents, who suffer most of the time when they sold their products in the different segments and deal with different parts of the world. Because the lack of feedback is exist between the call centre agents and the customers due to the cultural customs, norms, etc.
In our society the status symbol does exist and this problem is heading upwards in the organizational structure when the manager is on the executive post and heshe cannot transform hisher policies or the programs properly to the lower management the reason behind are the status or designation that creates a hurdle in an effective communication. Moreover, individual personal behavior is essential and an effective role in communication (L. Erven, 2008).
If the distortion is exist between the sender and receiver due to any reason like technical jargon, social, racial, educational background, and ethnic etc background also creates a poor or ineffective communication (L. Erven, 2008).
Organizational culture and norms in which the employee is working also the prime element behind effective communication. Like ignoring the employees in a few some technical matters or issues, completely ignoring, embarrass every time when the employee is eager to share hisher ideas, inputs or thoughts etc. The factors of reluctance, refusal, etc also incorporate poor or ineffective communication (L. Erven, 2008).
Difference in organizational culture also creates a hurdle in a way of communicating the thoughts in an appropriate manner. Like difference in regional and international languages, change in accent etc (L. Erven, 2008). The real world example is the call centre agents, who suffer most of the time when they sold their products in the different segments and deal with different parts of the world. Because the lack of feedback is exist between the call centre agents and the customers due to the cultural customs, norms, etc.
In our society the status symbol does exist and this problem is heading upwards in the organizational structure when the manager is on the executive post and heshe cannot transform hisher policies or the programs properly to the lower management the reason behind are the status or designation that creates a hurdle in an effective communication. Moreover, individual personal behavior is essential and an effective role in communication (L. Erven, 2008).
If the distortion is exist between the sender and receiver due to any reason like technical jargon, social, racial, educational background, and ethnic etc background also creates a poor or ineffective communication (L. Erven, 2008).
Organizational culture and norms in which the employee is working also the prime element behind effective communication. Like ignoring the employees in a few some technical matters or issues, completely ignoring, embarrass every time when the employee is eager to share hisher ideas, inputs or thoughts etc. The factors of reluctance, refusal, etc also incorporate poor or ineffective communication (L. Erven, 2008).
No comments:
Post a Comment